Passenger Service Agent Courses (PSA) = Be the Face of the Airlines
Passenger Service Agent Careers | Course Online/Classroom
Gain knowledge of the Passenger Service Agent (PSA) role, duties coupled with aviation terminology and procedures. Learn how to check-in and board passengers, using airline system simulator. Our system and training can add significant value to your students learning and employment opportunities.
Passenger Service Agent Training
You will gain knowledge of the Passenger Service Agent role, duties coupled with aviation terminology and procedures. You will learn how to check-in and board passengers, using airline system simulator.
Through role-plays based on airport scenarios and a variety of other learning activities, you will develop the necessary skills to perform in a front-line customer service role. Our 'job specific' course can prepare you for employment in airport passenger handling.
The course covers a variety of topics including:
Unit 1: Principles of Passenger Handling
Unit 2: Passenger Categories and Baggage
Unit 3: Airport Check-in
Unit 4: Aviation Customer Service
Unit 5: Preparation for Employment
Unit 6: Airport Boarding
Unit 7: Check in and Boarding Computerised System Simulator
Unit 8: Recruitment Preparation
Unit 9: Assessment Day
Unit 10: Final Revision and Certification Ceremony
Check-in & Boarding Simulator
Sky Aviation adds a unique practical component to your airport or PSA course by providing you with Check-in and Boarding simulators. This hands-on experience will significantly enhance your learning, and will prepare you for employment in ground handling.
Check-in Sim Benefits:
- Practical Experience
- Interactive Activities
- Realistic understanding of the Passenger Service Agent role
- Fun and easy to use
Check-in System Functions:
- Passenger Check-in
- Luggage Check-in
- Oversized Luggage Charges
- Travel Documents Checks
- Seat Assignments
- Special Requirements
- Boarding Management
Our system and training can add significant value to your learning and employment opportunities.